Property Protector Financial Services (pty) ltd (a 100% owned subsidiary company of ooba) is an authorized financial services provider in terms of section 8 of the Financial Advisory & Intermediary Services (FAIS) Act, 2002, operating under licence no. 216.
Property Protector Financial Services is authorized to conduct the following classes of insurance business;
Long Term Insurance : Category A, B1, B2 and C;
Short Term Insurance : Category Personal Lines .
ooba, through its subsidiary, Property Protector Financial Services, is committed to ensuring compliance with all its obligations under the Financial Advisory & Intermediary Services Act and all other relevant regulatory requirements.
In accordance with the FAIS Act requirements, ooba is committed to ensuring that at all times, it renders financial services honestly, fairly, with skill, care and diligence, and in the interests of our clients and the integrity of the financial services industry.
If you have any queries regarding ooba's compliance policies, please don't hesitate to contact our Managing Executive: Insurance, Craig Young, on 021 - 481 7300. Alternatively you may contact our external compliance officer, Mr Leonardo d'Onofrio from Oracle Compliance on 011-100-2551 or at email@example.com
Complaints Handling Process
The attached document deals with ooba's approach to dealing with client complaints, in line with the current FAIS legislation.