Insurance compliance

Commitment to Compliance

Property Protector Financial Services (pty) ltd (a 100% owned subsidiary company of ooba) is an authorized financial services provider in terms of section 8 of the Financial Advisory & Intermediary Services (FAIS) Act, 2002, operating under licence no. 216.

Click here to view the FAIS license for Property Protector Financial Services (Pty) Ltd

Click here to view the FAIS license for ooba Administration Services (Pty) Ltd

Property Protector Financial Services is authorized to conduct the following classes of insurance business;

Long Term Insurance : Category A, B1, B2 and C;

Short Term Insurance : Category Personal Lines .

ooba, through its subsidiary, Property Protector Financial Services,  is committed to ensuring compliance with all its obligations under the Financial Advisory & Intermediary Services Act and all other relevant regulatory requirements.

In accordance with the FAIS Act requirements, ooba is committed to ensuring that at all times, it renders financial services honestly, fairly, with skill, care and diligence, and in the interests of our clients and the integrity of the financial services industry.

If you have any queries regarding ooba's compliance policies, please don't hesitate to contact our Managing Executive: Insurance, Craig Young, on 021 - 481 7300. Alternatively you may contact our external compliance officer, Mr Leonardo d'Onofrio from Oracle Compliance on 011-100-2551 or at


Complaints Handling Process

The attached document deals with ooba's approach to dealing with client complaints, in line with the current FAIS legislation. 

Click here to view complaints handling policy


Conflict of Interest Policy

This policy outlines a suitable approach and response to the identification and management of conflicts of interest.

Click here to view the conflict of interest manual

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