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ooba - Formerly MortgageSA South Africa
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  Frequently Asked Questions

If you're in the process of applying for a home loan through oobabond, you're eligible to apply for an oobacard. If, in the past, you secured your home loan through MortgageSA, or ooba, you're also eligible to apply. To apply click "Please Call Me" and an ooba consultant will talk you through the application process.


Who can apply for an oobacard? 

Only customers of ooba can apply for the oobacard - these being: Anyone who has previously secured home loan finance using ooba (or MortgageSA); or anyone who applies for and finalises their home loan through ooba.

oobacard is available to the primary home loan applicant or, in the case of a joint application, to the joint applicants. Should it be required, additional oobacards may be issued in the name of your spouse and dependents, as long as they are over 18 years of age.  The additional card/s will be linked to the account of the primary account holder



What benefits do I get from using my oobacard ?

You'd use it to get a discount / cash back every time you shop at or use the services of our selected partners.

You can save between 7.5% and 35% off the advertised price - and there is no qualifying criteria.

In other words, as long as you pay with your oobacard, you automatically qualify for the discount when you use it to purchase from one of our partners. Also, you can use your oobacard at all MasterCard outlets worldwide, which means you can charge all of your household expenses to one credit card.

Contact details 
0861 69 66 22 / 0861 myooba
Monday - Thursday (07h30 - 18h00)
Friday (07h30 - 17h00) 
Saturday (08h00 - 13h30) 



When will I receive the discount / cash back from the oobacard partners?

Discounts / cash back from the following partners will be reflected on your monthly oobacard statement:

  • Glasfit
  • MWEB
  • Mr Price Home
  • Wonder Flooring

The following partners will determine your discount as part of their quote / sale process :

  • ADT *
  • House of Paint
  • Natural Stone Warehouse
  • Pickfords *
  • SA Paving *
  • The Lighting Warehouse
  • Water Comfort
  • Weylandts

* Please advise the respective sales consultant when requesting your quote that you will be paying with your oobacard.


If the oobacard partner is running a promotion, will I receive the oobacard discount over-and-above the promotion price ?

From time-to-time oobacard partners will run promotions to the general public for a limited period.  Often these promotions only apply to a limited range of products.  In the case where you wish to purchase a product on promotion, you will receive the greater of the oobacard discount or the promotional discount in value.


 How do I apply for my oobacard ?

All new ooba customers will be contacted directly by an oobacard consultant who will talk you through the application process. Advise your oobabond consultant that you are interested and we will have someone contact you as soon as your home loan has been approved and accepted by you. If you have in the past secured a home loan through the services of ooba or MortgageSA, then you can either:

  • Click "Please Call me" and a consultant will contact you  OR
  • Phone 0861 69 66 22 and one of our qualified consultants will talk you through the application process.

Do I need to change my bank?

No, it's not necessary to change your bank. You can keep your existing account with your current bank. Take advantage of our balance transfer offer and save by moving your existing debt onto your oobacard. oobacard offers you another convenient credit card option which can be used to take advantage of discounts offered by our selected partners and to make purchases at stores worldwide wherever you see the MasterCard logo. 


How does the card work ?

The card is a credit card, administered and issued by Absa Bank Limited ("Absa"), a member of the Barclays Group, under license of MasterCard. The card works like a normal credit card and can be used at stores worldwide wherever you see the MasterCard logo.   You can use it to make purchases or cash withdrawals. It also offers you cash back / savings every time you use your oobacard at oobacard partners.

Each time you use your oobacard to make a purchase or a cash withdrawal, Absa will debit your account to reflect the amount of the purchase or cash withdrawal. You will receive a monthly statement with details of the amounts owing on your card and the date by which payment needs to be made to Absa.


Does the oobacard have a credit limit - what will it be?

Yes, there is a credit limit. On successfully applying for an oobacard, we will advise you of the credit limit. This limit should not be exceeded by you or any other cardholders linked to the account. Should you also require a budget facility, this credit limit will also be reflected on your monthly statement.


What are the interest charges on the oobacard?

Your account has an interest-free period, during which time you will not be charged interest on purchases.  If you pay the full outstanding amount on or before the due date shown on your monthly statement, no interest will be charged on your transactions, except on those transactions where interest would have been charged from the date of transaction, these include :

  • Cash withdrawals using your oobacard
  • Travelers cheque purchases using your oobacard
  • Electronic funds transfers which result in a debit balance on your oobacard account
  • All budget facility transactions
  • Fuel or fuel-related transactions on the ooba garage card

If you do not pay the full outstanding amount on or before the due date shown on your statement, you will be charged interest from the date of each transaction on your account.

Debit interest will be calculated daily, capitalised and charged to your account monthly. Debit interest will not exceed the maximum permissible annual finance charge rate allowed under the National Credit Act.

Debit interest rate : 21.0% (linked to Repo Rate)


Do I earn interest on credit balances?

Yes, you will earn interest on any credit balance on your account.  Credit interest will be calculated daily over the full statement period and will be credited to your account monthly.

Credit interest rate : 0.25%


What are the fees on the oobacard?

Card Account fees

The following card account fees will be charged to all card accounts.

Monthly service fees :

  • Primary Card  - R15.00 per month (i.e. R180 per annum)
  • Secondary Card - Free
  • Garage Card - R7.40 per month (i.e. R88.80 per annum)

Transaction Fees

The following transaction fees, will be charged for the oobacard :

Transaction

Fee

Absa ATM Cash Deposit R1,05 / R1.05
Absa ATM Cash Withdrawal R3,50 / R1,00*
Absa Supported ATM Cash Withdrawal R6,50 / R1,00
Saswitch ATM Cash Withdrawal R9,50 / R1,00
Branch Counter Cash Withdrawal (any local bank) R17.50 first R100 then R1,00 per R100.  Max fee R500
Overseas ATM / Counter Cash Withdrawal R30,00
Branch Counter Cash Deposit Fee R3,50 per R100 (or part thereof)
Absa ATM Account Payment R3.50 / R0,65 / Max R14,00
Branch Counter Fund Transfer R17,50
Absa ATM Fund Transfer R3,00
Absa ATM Balance Enquiry R1,00
Absa ATM Mini Statement R1,50
Absa Supported ATM Balance Enquiry R2,95
Saswitch ATM Balance Enquiry R3,35
Lost Card Replacement R86,40
Garage Card Transaction Fee R3,00
Credit Card 'Swipe' Transaction Fee Free

* R3,50 for the first R100 plus R1,00 for every additional R100 (or part thereof)

**  Annual oobacard Fee increase date : 1 January 2009
ooba Primary card fee : from R13.50 to R15.00
ooba Garage card fee : from R6.75 to R7.40



Is there lost card benefit for my oobacard and what do I do if it gets lost or stolen?

You must notify Absa immediately if you find that your card has been lost or stolen, if an ATM has not returned your card or if the card details or your PIN have been compromised in any way.  You can notify Absa by calling the Lost Card number/s below : 

0861 69 66 22 (local);
+27 (012) 8173045 (international); or
the numbers found on your monthly statement or on any ATM.

Lost card benefit is included in your monthly service fee. This will protect you against unauthorised and fraudulent use of the card (except for PIN-based transactions) if the card is lost or stolen. As long as you have reported the card lost or stolen, you will not be liable for unauthorised and fraudulent transactions on the card as a result of the loss or theft, with the exception of PIN-based transactions.

Any unauthorised transactions that were made using the card and PIN, or solely with the PIN, will not be covered by Absa and will be your responsibility.


What information will my oobacard statement give me?

A monthly statement will be sent to you, reflecting :

  • your transactions for the month 
  • discounts / cash back you received from oobacard partners
  • the full amount owed
  • the minimum amount due and the date by which this amount must be paid

Should you not receive your monthly statement, you must bring this to the attention of the oobacard call centre on: 0861  69 66 22

Monthly electronic statements are also available.  Should you like to recieve your monthly statement via e-mail, please call the oobacard call centre on 0861 69 66 22


How do I pay my oobacard account?

You can pay your oobacard by direct debit order, electronic funds transfer or by cheque/cash deposit. Please note that with electronic funds transfer it can take up to four days to reflect in your account, so you have to pay the account in advance.  Cheque payment is not recommended.

If you have any questions about how oobacard works and would like to talk to an ooba consultant, click "Please Call Me".




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