The following claims documentation will need to be provided in support of a claim, before the Insurer can make a claim assessment.

Accidental Death Claim

• completed claim form;
• originally certified copy of ID document;
• originally certified copy of death certificate;
• copy of police accident report or road traffic accident report;
• copy of coroners postmortem report.

Death Claim

• death claim form to be completed by bank to whom the policy is ceded;
• confirmation of Bond details (from the bank);
• bond application form;
• certificate of medical attendant - complete by regular GP;
• bond account details;
• certified copy of deceased and claimants identity document;
• certified copy of death certificate;
• certificate of outstanding home-loan balance and monthly installment from the bank. (loan statement);
• declaration by Police if cause of death was unnatural.

Disability Claim (Temporary or Permanent)

• confirmation of bond details (from the bank) 
• bond application form.
• certified copy of the identity document;
• loan statement;
• bond account details;
• disability claim form completed by claimant
• disability claim form completed by employer;
• disability claim form completed by the medical attendant 

Dread Disease Claim

• confirmation of bond details (from the bank);
• bond application form;
• certified copy of the identity document;
• loan statement;
• bond account details:
• Dread disease benefit claim form

Retrenchment Claim

• confirmation of bond details (from the bank);
• bond application form;
• certified copy of the identity document;
• loan statement
• bond account details
• retrenchment claim forms
• letter of retrenchment from employer

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